Full Program
Summary:
This study seeks to explore how human factors influence the well-being and performance of CSIRT members, based on qualitative interviews conducted as part of the Dynamo project. The interviews were analyzed using the IPA model, and five themes emerged: Continuous vigilance as an operational norm, Chronic overload and lack of recognition, Moral dilemmas and decision making under pressure, Human factors and soft skills in crisis management, Emotional distress and need for psychosocial support. The results underline that the effectiveness of CSIRT members is influenced by technical skills and emotional, social, and organizational dynamics. In this sense, this study reinforces the need to develop strategies based on human factors to increase the effectiveness of incident response.Author(s):
Dalila Antunes
Factor Social
Portugal
Alexandre Salgado
Factor Social
Portugal
Vasco Figueiredo
Factor Social
Portugal
Nádia Oliveira
Factor Social
Portugal
José Ferreira
Factor Social
Portugal
Jorge Gonçalo Santos
Factor Social
Portugal
José Palma-Oliveira
Factor Social
Portugal